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Fleurs à Lisbonne
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Privacy Policy and Cookies 

The present privacy policy is intended to give you the general rules of privacy and treatment of your personal data.

The privacy policy is related to the current website, we are not responsible for any content or privacy policy of other websites.
By accessing our website you undertake to accept and respect the present Privacy Policy.

Our website fully respects your privacy rights and will not collect any personal information in an abusive way. Any personal information you provide to us will be treated securely and confidentially and the legal basis for data protection is the General Data Protection Regulation (GDPR).

Collection and Use of Personal Information

Request related to information provided 

If you are concerned about how the information provided through our website is handled, please do not hesitate to ask us any questions you may have.

Your rights as a data subject

The General Data Protection Regulation gives data subjects rights over their data so that they can control them in a simple way.

In case of doubt or to exercise your rights you can contact us through the email: You must include all possible forms of identification, namely the data you have previously provided us with through the website.

Below we present some of your rights:

Right to access and portability 

Upon request, we will send you an e-mail with the information we have about you in our database. You can also ask us to send you your data in a structured file with the extension csv. In exercising your right to portability you may ask us to pass on your data directly to another entity, as far as technically possible.

Right to erasure 

You may demand that we erase personal data concerning you except where we use the data to fulfil contractual and legal obligations.

Right of rectification 

You can at any time request the correction of personal data concerning you which is incorrect. In most cases, you will be able to make these corrections autonomously through your customer area.

Why we process your personal data 

The need for data processing varies from case to case.

User registration in the shop

If you decide to register as a user in our online shop, we need to identify you so that we can give you access to the various functions. This data is stored until you cancel your registration.

Online purchasing process 

We collect some additional data in the purchase process to conclude the contract of sale and service provision, namely:

  • Communicating with you regarding the status of the order;
  • Process the shipment of the order;
  • Activate mechanisms to prevent potential fraud during the purchasing process and to block the transaction;
  • Manage possible returns after purchases have been made;
  • Legal purposes such as invoicing.

We will process your data for as long as necessary to manage the purchase of the products or services you have purchased as well as to comply with other legal obligations.

The data you provide us with will not be transmitted to third parties except to guarantee the delivery of your order, in which case they may be provided to the logistics operator responsible for delivery, who will be contractually bound by Article 28 of the GDPR.

Contact Forms

The data you provide by filling in the contact form(s) on the website is treated as confidential and are only used to process your request.

The period of time for which personal data is stored and retained varies according to the purpose for which the information is processed. We will normally delete or anonymise all personal information within 90 days of sending a final reply.

The data you provide us with will not be passed on to third parties.

Sending newsletters 

On our website you have the possibility to register for our newsletter. If you have authorised us to send you our newsletter, we use your e-mail address and possibly your name to send you information about products, promotions and news from our brand.

You can revoke your consent to send the newsletter at any time through your customer area or by clicking on the link to the cancellation page that we place at the end of each newsletter.

We may eventually use contracted external processors to send the newsletter, these will be contractually bound to Article 28 of the GDPR. We exclude the possibility of a more comprehensive transmission to third parties.

Loading of acesses 

When accessing our website via the browser used on your device, the following data are automatically, and without your intervention, sent to the web server and saved in our database:

  • the IP address of the device accessing the internet;
  • the date and time of access;
  • the browser used and possibly the operating system (User Agent);

We collect this information to carry out security and system stability analyses and to ensure that the connection to the website runs smoothly.

We exclude in principle the possibility of transmission of this data to third parties.

Google Analytics

In order to develop satisfactory user experiences and for the ongoing optimisation of our website, we use Google Analytics, a web analysis service belonging to Google Inc. In this context, anonymised user profiles are created and cookies are used. In the process, the cookie generates the following information about your use of our website:

  • browser type/version,
  • operating system used,
  • Referrer (the page visited immediately before),
  • host name of the accessing computer (IP address),
  • time of server query.

The information collected is used to analyse the use of our website. IP addresses are anonymised so that it is not possible to attribute them to persons. In the reports drawn up on the basis of Google Analytics, there is, therefore, no personal reference.

The setting of these cookies is predetermined by the service offered by Google and the information generated by the cookie about use of the website is transmitted and stored by Google. For more information consult Google's privacy policy: 

Changes to privaçy policy

We may change the information in our Privacy Policy at any time we deem appropriate. If the change is significant to your privacy, we will notify you on our website by prominently posting a notice and/or by sending a message to your email address where applicable.

You should then review the changes, evaluate them and may object to or cancel any service if you wish.

Information about Cookies

On our website we use cookies to help us optimise the various pages and improve your user experience. Cookies are small files that a website places on your device through your internet browser when you visit it.

Cookies do not cause any damage, do not contain viruses, trojans or other harmful software.

The information stored in the cookies from our website is used exclusively by us and is never provided to third parties, with the exception of third-party cookies that are used and managed by external entities and are intended for statistical analysis and possible security mechanisms.

Types of Cookies

The cookies on our WEBSITE are used for different purposes, but in general their use can be divided into the following categories:

  • Strictly Necessary Cookies: these are cookies that are essential for provision of the WEBSITE and for all the services requested, but do not perform any additional or secondary function.
  • Performance Cookies: are those cookies that provide statistical information about the use of the WEBSITE, i.e. web analytics.
  • Targeting/Advertising Cookies: these are cookies used to create profiles or personalise content.

We use Cookies

  • Remember your preferences such as language, region, currency, etc.
  • Display your shopping cart
  • Ensure that you remain logged in when browsing the various pages of the website, after logging in.
  • Collect information about how you use the website, for example which pages you visit, average length of visit etc. This cookie is related to Google Analytics.

Control and Management of Cookies

When you first access our website we always ask you for explicit consent to use cookies. Please note that some cookies are essential for the correct functioning of the website and therefore their use cannot be disabled through this management mechanism. You may also block the use of cookies at any time by activating this option in your browser, using this method you can also block essential cookies.

For more information on this topic and how to manage cookies, please visit:

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