Privacy and Cookies Policy

This privacy policy aims to inform you about the general rules regarding privacy and the processing of your personal data.

This privacy policy is related to the current website; we are not responsible for any content or privacy policies of other websites.
By accessing our website, you commit to accepting and respecting this Privacy Policy.

Our website fully respects your privacy rights and will not collect any personal information in an abusive manner. Any personal information you provide will be treated securely and confidentially, with the General Data Protection Regulation (GDPR) serving as the legal basis for data protection.

Collection and Use of Personal Information

Inquiries Related to Provided Information

If you have concerns about how the information provided through our website is handled, please do not hesitate to present all your questions to us.

Your Rights as a Data Subject

The General Data Protection Regulation grants rights to data subjects so they can maintain control over their data in a simple way.

In case of doubt or to exercise your rights, you can contact us via email: info@fleursalisbonne.com. You should include all possible forms of identification, namely the data you previously provided through the website.

Below we present some of your rights:

Right of Access and Portability

Upon request, we will send you the information we have about you in our database. You can also request the delivery of your data in a structured file (.csv) or direct transmission to another entity, to the extent technically possible.

Right to be Forgotten

You can demand that we delete personal data concerning you, except when it is necessary for the fulfillment of contractual or legal obligations.

Right to Rectification

You can request, at any time, the correction of personal data that is incorrect or incomplete.

Right to Object and Restriction

You have the right to object to the processing of your data or to request the temporary suspension of processing (restriction), as well as to withdraw your consent at any time.

Right Related to Automated Decisions and Profiling

You have the right not to be subject to decisions based solely on algorithms or profiling that significantly affect you. Note: We do not perform this type of data processing.

Right to be Informed in Case of a Data Breach

In the unlikely event of a security breach that results in a high risk to your rights, we will notify you without undue delay.

Why We Process Your Personal Data

The need for data processing varies depending on the case.

User Registration in the Store

If you decide to register as a user in our online store, we need to identify you to provide access to various features. For this purpose, we will request an email address and a password. This data is stored until you cancel your registration.

Online Purchase Process

We collect some additional data during the purchase process for the conclusion of the purchase and sale contract and the provision of the service, namely to:

• Communicate with you regarding the order status;
• Process the shipment of the order;
• Activate mechanisms to prevent potential fraud during the purchase process and block the transaction;
• Manage possible returns after the purchase;
• Legal purposes such as invoicing.

We will process your data for the time necessary to manage the purchase of products or services you acquired, as well as for the fulfillment of other legal obligations.

The data you provide will not be transmitted to third parties except to ensure the delivery of your order. In this case, it may be provided to the logistics operator responsible for delivery, who will be contractually bound by Article 28 of the GDPR.

Contact Forms

The data you provide when filling out the contact form(s) on the website is treated as confidential and is only used to process the request you addressed to us.

The period for which personal data is stored and preserved varies according to the purpose for which the information is processed. As a rule, we delete or anonymize all personal information within 90 days after the final response is sent.

The data you provide will not be transmitted to third parties.

Sending Newsletters

On our website, you have the possibility to register to receive our newsletter. If you have authorized the sending of our newsletter, we use your email address and potentially your name to send information about products, promotions, and brand news.

You can revoke your consent to receive the newsletter at any time through your customer area or by clicking the link to the cancellation page at the end of each newsletter.

We may eventually use external processors contracted to send the newsletter; these will be contractually bound by Article 28 of the GDPR. We exclude the possibility of a broader transmission to third parties.

Access Log

When accessing our website through the browser used on your device, the following data is automatically sent to the web server and stored in our database without your intervention:

• the IP address of the device accessing the internet;
• the date and time of access;
• the browser used and potentially the operating system (User Agent).

We collect this information to perform security and system stability analyses and to ensure that the connection to the website is made without difficulties.

We exclude, in principle, the possibility of transmitting this data to third parties.

Google Analytics

To develop satisfactory user experiences and for the continuous optimization of our website, we use Google Analytics, a web analysis service belonging to Google Inc. In this context, anonymized usage profiles are created and cookies are used. The cookie generates the following information about your use of our website during this process:

• browser type/version,
• operating system used,
• Referrer (the page visited immediately before),
• hostname of the accessing computer (IP address),
• time of server query.

The information collected is used to analyze the use of our website. IP addresses are anonymized so that it is not possible to attribute them to individuals. Therefore, in the reports prepared based on Google Analytics, there is no personal reference.

The configuration of these cookies is predetermined by the service proposed by Google, and the information generated by the cookie about the use of the website is transmitted to and stored by this entity. For more information, consult Google's privacy policy: https://policies.google.com/privacy

Changes to the Privacy Policy

We may modify the information stated in our Privacy Policy when we deem it appropriate. If the change made is significant in relation to your privacy, we will notify you through our website by placing a featured notice and/or by sending a message to your email address, whenever applicable.

You should then review the changes and evaluate them, with the possibility to object or cancel any service if you wish.

Information About Cookies

On our website, we use cookies to help us optimize various pages and improve your user experience. Cookies are small files that a website, when visited by the user, places on their device through the internet browser.

Cookies do not cause any damage and do not contain viruses, Trojan horses, or other harmful software.

The information stored in cookies from our website is used exclusively by us and is never provided to third parties, with the exception of third-party cookies used and managed by external entities for statistical analysis and potential security mechanisms.

Types of Cookies

Cookies on our WEBSITE are used for different purposes, but generally, their use can be divided into the following categories:

• Essential Cookies: These are cookies that are essential for the provision of the WEBSITE and for all requested services but do not perform any additional or secondary functions.
• Performance Cookies: These are cookies that provide statistical information about the use of the WEBSITE, i.e., web analysis.
• Marketing Cookies: These are cookies used to create profiles or personalize content.

Cookie Details

Cookie Control and Management

When you first access our website, we always ask for your explicit consent to use cookies. Please note that some cookies are essential for the proper functioning of the website, so their use cannot be deactivated through this management mechanism. You may also, at any time, block the use of cookies by enabling that option in your browser; through this method, you can also block essential cookies.

To consult more information on this topic and learn how to manage cookies, you can visit: www.allaboutcookies.org.